Last Updated: 25/10/2025
RE: Refunds and returns policy
Dear Valued Customer,
At VRAYS , we value your satisfaction and take care to ensure every item is checked before shipping. Please read this policy carefully before placing an order.
1. No Change-of-Mind Returns
All sales are final.
We do not accept returns, exchanges, or refunds for items that are:
- No longer wanted, or
- Ordered by mistake
Please confirm your order details carefully before completing your purchase.
2. Quality Check Before Delivery
Before shipping, we will inspect each item and send photos of the product and packaging to you (via your preferred contact method).
Once shipped, the product condition shown in the photo will be considered the confirmed condition.
3. Damaged During Delivery
If your item is damaged during transit, please notify us within 3 days of receiving the parcel.
We will assist you to file a claim with the delivery company.
Please note:
- VRAYS is not responsible for damages caused by courier mishandling.
- No direct refund or replacement will be issued by VRAYS for courier-related damages.
- Customers may need to provide photos of the parcel and item for the courier’s claim process.
4. Wrong or Defective Item (Our Error)
If you receive a wrong item or a defective product caused by us, please contact us within 3 days of delivery with:
- Your order number
- Photos of the item and packaging
After verification, we will arrange a replacement or refund.
5. Contact Us
If you have questions about this policy, please contact:
📧 Email: vrayssdnbhd@gmail.com
🌐 Website: https://vrays.com.my
Thank you for your cooperation and understanding.
Vrays Management